Frequently Asked Questions
Everything you need to know about shopping with CICI BY CICI.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our designs vary in fit, we recommend measuring yourself and comparing it to our chart, or contacting our style specialists for personalized advice.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges on unworn items with original tags attached within 14 days of delivery.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country. International shipping varies by location but generally takes 7-14 business days. Tracking information is sent via email once your order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible installment options through Klarna and Afterpay at checkout.
Are your materials sustainably sourced?
CICI BY CICI is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.